Shipping

Orders take 3-5 days to process.

Pre-orders take 2-3 weeks to process.

If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or STOLEN packages. Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.

 

We highly recommended that you select SIGNATURE REQUIRED if you have a history of missing packages that way a person at your address must sign and collect your package eliminating the possibility of it being stolen. If you decide to file a claim through PayPal your tracking number is automatically uploaded which will state that your package was indeed delivered.

 

The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in

Returns and Refunds 

Your 100% satisfaction is important for us. We offer a 5-days Return & Exchange Policy

  • Timing: we have a 5-days Return & Exchange Policy, since the day item was received.

  • All items are FINAL SALE, store credit only.

  • To be eligible for a returns, goods must be unused, undamaged and accompanied by proof of purchase.

  • Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

  • Please note that customers are responsible for shipping costs of returned items.

  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund in a form of a store gift card.

  • Gift card does not expire.

© 2012 ViciousTresses  | All rights reserved | Maintained by Bertavic